Privacy Policy & Terms of Service

1. Introduction

Welcome to Asmaa Shop. We operate an e-commerce platform specializing in fashion and clothing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Preferences and sizing information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• IP address and location data (general geographic area)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your account, orders, and promotions
• To improve our website, products, and customer service
• To prevent fraud and ensure security
• To comply with legal obligations
• To personalize your shopping experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operations (payment processing, shipping, email delivery)
• When required by law or to protect our rights
• In connection with a business transfer (merger, acquisition)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us at the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date.

11. Terms of Service

11.1 Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

11.2 Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that all content is error-free.

11.3 Pricing and Payment

All prices are in the currency displayed. We reserve the right to change prices at any time.

11.4 Returns and Refunds

Returns are accepted within 30 days of purchase, subject to our return policy. Items must be unused and in original packaging.

11.5 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

12. Contact Us

If you have questions about this Privacy Policy or Terms of Service, please contact us:

• Email: privacy@asmaa.shop

13. KI-Assistentin (Sara) & situatives Bewusstsein

Unser Shop bietet eine KI-Einkaufsassistentin namens Sara an. Damit ihre Antworten zu Ihrer Situation passen, sieht sie sich kurz einige Signale aus Ihrer Sitzung an — niemals Ihre Identität. Diese Informationen werden ausschließlich verwendet, um den Tonfall anzupassen und passende Produkte vorzuschlagen; rohe personenbezogene Daten werden nicht dauerhaft gespeichert.

Was Sara pro Chat-Sitzung beobachtet

• Ungefährer Standort aus Ihrer IP (Land und Stadt, niemals Ihre Straßenanschrift)
• Gerätekategorie, Browser und Betriebssystem aus dem User-Agent-Header
• Vom Browser angegebene Zeitzone, Bildschirmgröße und bevorzugte Sprache
• Hinweis auf VPN/Proxy (nur Heuristik; nicht sicher überprüfbar)
• Eine gehashte Kopie Ihrer IP — die rohe IP wird in dieser Tabelle niemals gespeichert

Wie Sara diese Signale verwendet

• Um Sie in der richtigen Sprache und im richtigen Dialekt zu begrüßen
• Um Produkte zu empfehlen, die zu Ihrem Gerät und Ihrer Region passen
• Um missbräuchliche Automatisierung zu erkennen und den Chat für alle anderen zu schützen
• Um die Antwortqualität von Sara durch aggregierte, anonymisierte Auswertung zu verbessern

Wie lange diese Signale gespeichert bleiben

Sitzungssignale werden in einem einzigen Sitzungsdatensatz gespeichert, der bei jeder neuen Chat-Nachricht überschrieben wird. Wir bewahren den letzten Snapshot so lange auf, wie Ihre Chat-Sitzung aktiv ist, und für bis zu 30 Tage danach zur Sicherheitsüberprüfung. Aggregierte Zähler (z. B. wie viele Chats pro Tag aus einem Land kamen) werden unbegrenzt gespeichert, enthalten aber keine personenbezogenen Identifikatoren.

Ihre Rechte

Sie können jederzeit unter privacy@asmaa.shop die Löschung Ihrer Sitzungs-Metadaten beantragen. Sie können den KI-Assistenten auch vollständig deaktivieren, indem Sie das Chat-Fenster schließen — Sara beobachtet niemals Signale, während das Fenster geschlossen ist.