Privacy Policy & Terms of Service
Last updated: 2026/7/6
1. Introduction
Welcome to Asmaa Shop. We operate an e-commerce platform specializing in fashion and clothing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and shipping address
- Payment information (processed securely through third-party payment processors)
- Account credentials (username and encrypted password)
- Preferences and sizing information
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- IP address and location data (general geographic area)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders
- To communicate with you about your account, orders, and promotions
- To improve our website, products, and customer service
- To prevent fraud and ensure security
- To comply with legal obligations
- To personalize your shopping experience
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers who assist in operations (payment processing, shipping, email delivery)
- When required by law or to protect our rights
- In connection with a business transfer (merger, acquisition)
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your personal data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise these rights, please contact us at the information provided below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookies through your browser settings.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date.
11. Terms of Service
11.1 Account Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
11.2 Product Information
We strive to provide accurate product descriptions and images. However, we do not warrant that all content is error-free.
11.3 Pricing and Payment
All prices are in the currency displayed. We reserve the right to change prices at any time.
11.4 Returns and Refunds
Returns are accepted within 30 days of purchase, subject to our return policy. Items must be unused and in original packaging.
11.5 Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
12. Contact Us
If you have questions about this Privacy Policy or Terms of Service, please contact us:
- Email: privacy@asmaa.shop
13. AI アシスタント (Sara) と状況認識
当ストアでは Sara という AI ショッピングアシスタントを提供しています。あなたの状況に合った回答にするため、Sara はあなたのセッションに関するいくつかのシグナルを短時間確認します — あなたの身元情報は決して確認しません。これらの情報はトーンの調整と適切な商品の絞り込みにのみ使用され、生の個人データは保持されません。
Sara がチャットセッションごとに観察する情報
- IP から推定されるおおよその所在地（国と市まで、番地までは特定しません）
- User-Agent ヘッダーから解析したデバイス種別、ブラウザ、OS
- ブラウザが申告するタイムゾーン、画面サイズ、優先言語
- VPN/プロキシの兆候（ヒューリスティックのみ、確実な検証はできません）
- IP アドレスのハッシュ化されたコピー — 生 IP はこのテーブルには保存されません
Sara がこれらのシグナルをどう使うか
- 適切な言語・方言で挨拶するため
- あなたのデバイスや地域に適した商品を提案するため
- 不正な自動化を検知し、他の利用者のチャットを守るため
- 集計および匿名化されたレビューを通じて Sara の回答品質を改善するため
これらのシグナルの保持期間
セッションシグナルはセッションごとに 1 つのレコードに保存され、新しいチャットのたびに上書きされます。最新のスナップショットは、チャットセッションが有効な間と、その後最大 30 日間（安全性レビュー目的）保持します。集計カウンター（例：1 日に特定の国から届いたチャット数）は無期限に保持されますが、個人を特定する情報は含まれません。
あなたの権利
privacy@asmaa.shop にご連絡いただければ、いつでもセッションメタデータの削除を依頼できます。チャットパネルを閉じれば AI アシスタントを完全に無効化することもできます — パネルが閉じている間、Sara はいかなるシグナルも観察しません。