Privacy Policy & Terms of Service

1. Introduction

Welcome to Asmaa Shop. We operate an e-commerce platform specializing in fashion and clothing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Preferences and sizing information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• IP address and location data (general geographic area)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your account, orders, and promotions
• To improve our website, products, and customer service
• To prevent fraud and ensure security
• To comply with legal obligations
• To personalize your shopping experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operations (payment processing, shipping, email delivery)
• When required by law or to protect our rights
• In connection with a business transfer (merger, acquisition)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us at the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date.

11. Terms of Service

11.1 Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

11.2 Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that all content is error-free.

11.3 Pricing and Payment

All prices are in the currency displayed. We reserve the right to change prices at any time.

11.4 Returns and Refunds

Returns are accepted within 30 days of purchase, subject to our return policy. Items must be unused and in original packaging.

11.5 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

12. Contact Us

If you have questions about this Privacy Policy or Terms of Service, please contact us:

• Email: privacy@asmaa.shop

13. AI 어시스턴트 (Sara)와 상황 인식

저희 매장은 Sara라는 이름의 AI 쇼핑 어시스턴트를 제공합니다. 귀하의 상황에 맞는 답변을 드리기 위해 Sara는 세션에 관한 몇 가지 신호를 잠시 확인합니다 — 결코 귀하의 신원을 확인하지 않습니다. 이 정보는 어조 조정과 적합한 상품 선별에만 사용되며, 가공되지 않은 개인정보는 보관되지 않습니다.

Sara가 채팅 세션마다 관찰하는 정보

• IP에서 추정한 대략적 위치(국가와 도시, 상세 주소 아님)
• User-Agent 헤더에서 파싱한 기기 유형, 브라우저, 운영체제
• 브라우저가 선언한 시간대, 화면 크기, 선호 언어
• VPN/프록시 사용 가능성(휴리스틱일 뿐 확실히 검증되지 않음)
• 귀하의 IP 주소의 해시 사본 — 원본 IP는 이 테이블에 저장되지 않음

Sara가 이 신호를 사용하는 방법

• 올바른 언어와 방언으로 인사하기 위해
• 귀하의 기기와 지역에 적합한 상품을 제안하기 위해
• 악의적 자동화를 감지하고 다른 이용자의 채팅을 보호하기 위해
• 집계되고 익명화된 검토를 통해 Sara의 답변 품질을 개선하기 위해

이 신호의 보관 기간

세션 신호는 세션당 하나의 레코드에 저장되며 새로운 채팅 메시지마다 덮어쓰여집니다. 가장 최근 스냅샷은 채팅 세션이 활성 상태인 동안 그리고 보안 검토를 위해 그 후 최대 30일까지 보관됩니다. 집계 카운터(예: 하루에 특정 국가에서 들어온 채팅 수)는 무기한 보관되지만 개인 식별자를 포함하지 않습니다.

귀하의 권리

privacy@asmaa.shop으로 연락하시면 언제든지 세션 메타데이터 삭제를 요청하실 수 있습니다. 채팅 패널을 닫음으로써 AI 어시스턴트를 완전히 비활성화할 수도 있습니다 — 패널이 닫혀 있는 동안 Sara는 어떠한 신호도 관찰하지 않습니다.