Privacy Policy & Terms of Service

1. Introduction

Welcome to Asmaa Shop. We operate an e-commerce platform specializing in fashion and clothing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Preferences and sizing information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• IP address and location data (general geographic area)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your account, orders, and promotions
• To improve our website, products, and customer service
• To prevent fraud and ensure security
• To comply with legal obligations
• To personalize your shopping experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operations (payment processing, shipping, email delivery)
• When required by law or to protect our rights
• In connection with a business transfer (merger, acquisition)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us at the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date.

11. Terms of Service

11.1 Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

11.2 Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that all content is error-free.

11.3 Pricing and Payment

All prices are in the currency displayed. We reserve the right to change prices at any time.

11.4 Returns and Refunds

Returns are accepted within 30 days of purchase, subject to our return policy. Items must be unused and in original packaging.

11.5 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

12. Contact Us

If you have questions about this Privacy Policy or Terms of Service, please contact us:

• Email: privacy@asmaa.shop

13. AI Assistant (Sara) at Situational Awareness

Nag-aalok ang aming tindahan ng AI shopping assistant na nagngangalang Sara. Para maging angkop ang kanyang mga sagot sa inyong sitwasyon, sandaling tinitingnan niya ang ilang signal tungkol sa inyong session — hindi kailanman ang inyong pagkakakilanlan. Ginagamit lamang ang impormasyong ito upang iangkop ang tono at pumili ng angkop na produkto; walang hilaw na personal na datos ang itinatago.

Anong mga bagay ang minamasdan ni Sara sa bawat chat session

• Tinatayang lokasyon mula sa inyong IP (bansa at lungsod, hindi ang eksaktong address)
• Uri ng device, browser, at operating system na nakuha mula sa User-Agent header
• Timezone, laki ng screen, at piniling wika na inihayag ng browser
• Indikasyon ng VPN/proxy (heuristic lamang; hindi kompletong mapapatunayan)
• Hashed na kopya ng inyong IP — ang hilaw na IP ay hindi kailanman naka-imbak sa table na ito

Paano ginagamit ni Sara ang mga signal na ito

• Upang batiin kayo sa tamang wika at diyalekto
• Upang magmungkahi ng mga produktong angkop sa inyong device at rehiyon
• Upang matukoy ang mapang-abusong automation at protektahan ang chat para sa iba
• Upang pagandahin ang kalidad ng sagot ni Sara sa pamamagitan ng pinagsama-samang at anonymized na pagsusuri

Gaano katagal itinatago ang mga signal na ito

Ang mga signal ng session ay iniimbak sa isang record kada session na inooverwrite sa bawat bagong mensahe. Itinatago namin ang pinakahuling snapshot habang aktibo ang inyong chat session at hanggang 30 araw pagkatapos para sa security review. Ang aggregated na counter (halimbawa ilang chat ang nanggaling sa isang bansa sa isang araw) ay walang takdang itinatago ngunit walang kasamang personal na pagkakakilanlan.

Inyong mga karapatan

Maaari ninyong hilingin sa amin na burahin ang inyong session metadata anumang oras sa pamamagitan ng pagkontak sa privacy@asmaa.shop. Maaari rin ninyong i-disable nang lubusan ang AI assistant sa pamamagitan ng pagsasara ng chat panel — hindi minamasdan ni Sara ang anumang signal habang sarado ang panel.