Privacy Policy & Terms of Service

1. Introduction

Welcome to Asmaa Shop. We operate an e-commerce platform specializing in fashion and clothing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Preferences and sizing information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• IP address and location data (general geographic area)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your account, orders, and promotions
• To improve our website, products, and customer service
• To prevent fraud and ensure security
• To comply with legal obligations
• To personalize your shopping experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operations (payment processing, shipping, email delivery)
• When required by law or to protect our rights
• In connection with a business transfer (merger, acquisition)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us at the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date.

11. Terms of Service

11.1 Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

11.2 Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that all content is error-free.

11.3 Pricing and Payment

All prices are in the currency displayed. We reserve the right to change prices at any time.

11.4 Returns and Refunds

Returns are accepted within 30 days of purchase, subject to our return policy. Items must be unused and in original packaging.

11.5 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

12. Contact Us

If you have questions about this Privacy Policy or Terms of Service, please contact us:

• Email: privacy@asmaa.shop

13. AI 助手 (Sara) 与情境感知

我们的商店提供一位名为 Sara 的 AI 购物助手。为让她的回复贴合您的情境，她会短暂查看您的会话中的少量信号——从不获取您的身份信息。这些信息仅用于调整语气和筛选合适的商品；从不长期保留任何原始个人数据。

Sara 在每次聊天会话中观察的内容

• 由您的 IP 推断的大致位置（国家和城市，绝不包含街道地址）
• 从 User-Agent 头解析的设备类型、浏览器和操作系统
• 浏览器声明的时区、视口大小和首选语言
• VPN/代理迹象（仅为启发式判断，无法绝对确认）
• 您 IP 地址的哈希副本——原始 IP 绝不存储在此表中

Sara 如何使用这些信号

• 以合适的语言和方言问候您
• 推荐适合您的设备和地区的商品
• 检测滥用的自动化行为，保护其他用户的聊天体验
• 通过聚合且匿名化的回顾来改进 Sara 的回复质量

这些信号保留多久

会话信号存储在每个会话的单一记录中，每次新聊天都会被覆盖。我们会在您的聊天会话活跃期间以及之后最多 30 天内保留最新快照，用于安全审查。聚合计数器（例如一天内来自某个国家的聊天数量）会被无限期保留，但不包含任何个人标识符。

您的权利

您可以随时通过联系 privacy@asmaa.shop 要求删除您的会话元数据。您也可以通过关闭聊天面板完全停用 AI 助手——面板关闭时 Sara 不会观察任何信号。